Dial Up Service Contract, Policies ans Specifications

Types of Contracts

PVNET has two types of contracts:

Permanent Contract

This is for costumers with a permanent residence in this city and contracts our services for any period or more than two months.

The service cost is:

Monthly......$ 200.00 pesos + tax
Yearly.......$ with a yearly contract there is a 20% discount*

Temporary Contract

This type of contract is used for a short time period (from one day to two months) wherever the constumer is located.

The service cost is:

From 1 to 15 days......$ 150.00 pesos + tax*
From 16 to 30 days....$ 200.00 pesos + tax*
From 31 to 45 days....$ 200.00 pesos + tax*
From 46 to 60 days....$ 200.00 pesos + tax*

The dial up service contract PVNET does not have an inscription fee.

Contracts

1. All Services must to be backed up by a formal contract, correctly filled by the employee in charge of the contract in question.

2. The permanent contract must indicate the payment expiry date.

3. Payment for temporary contracts must to be made at the same time the contract is signed, without exception as no type of credit is given.

4. To have a permanent contract the costumer is requiered to show a proof of address.

5. In the case that the costumer chooses to pay by automatic credit card charge, we require written authorization and a copy of some form of identification.

Invoicing

1. Invoices that are sent wich have a value of $500.00 pesos or less are sent during the first seven days of each month by messenger service. Invoices of a higher value are brought by one of our collecters.

2. Payment of invoices must be made during the following fifteen days after invoice date. The payment limit day is explained in the invoice.

3. When a contract is made within the first fifteen days of the month, the charge is for the complete month. If the contract is made from the sixteenth day on, the charge is proportional depending upon the number of days left in the month.

Suspension and Calcelation

1. In the case that the costumer has not made a payment within the first fifteen days of each month then service will be suspended. Reconection of service will only occur after total payment of previous outstanding charges.

2. After suspension of a service the costumer is given ten working days to pay outstanding charges. In the case that no favorable response is received by the costumer a cancelation process will follow.

3. In the case that a costumer request cancelation of a contract after the first seven days of the month, partial payment for the days up to the date of cancelation will be charged. Unless it can be verified that no service was used during these days.

4. The costumer must present cacelation of a cantract by written means (email, fax, etc.).

5. When a costumer wishes to cancel or suspend a service made during a promotion or with some kind of discount, no refound is given.

Reconections

1. An account that has been canceled for lack of payment has a reconection fee of $ 150.00 + tax.

2. There is no reconection charge for costumers who requested suspension of service and have no outstanding charge.

3. When an account is renewed and payment is made by automatic credit card charge, credit card information and written authorization are again required.